FAQs
Your device may need some gentle cleaning from time to time. Here are the instructions for the Sub Ohm and E-Cigarette. The Pods are replaceable and cannot be cleaned.
SUB OHM DEVICES
Detach the atomizer from the battery.
Open the atomizer by rotating the airflow controller unit anti-clockwise.
Carefully dispose of any remaining E-Liquid in the atomizer.
Remove the atomizer coil by rotating it anti-clockwise inside the glass chamber.
Do not wash the coil. Wipe clean with a dry tissue.
Carefully wash the remaining atomizer components with warm water and wipe dry with a soft cloth.
Do not transfer the glass chamber from hot to cold water as it may crack.
Replace the atomizer coil and secure in place by rotating clockwise.
Reattach the airflow controller and rotate clockwise.
E-CIGARETTE DEVICES
Turn the device upside down, this will stop any remaining E-Liquid spilling out of the chamber once opened.
Open the clearomizer by rotating the mouth piece section below the metal ring clockwise.
Carefully dispose of any remaining E-Liquid in the clearomizer chamber.
Remove the coil by rotating it anti-clockwise.
Do not wash the coil. Wipe clean with dry tissue.
Do not remove the wick from the coil.
Carefully wash the remaining clearomizer components with warm water and wipe dry with a soft cloth.
Replace the coil and secure in place by rotating clockwise.
Turn the device upside down.
Replace the clearomizer by rotating anti-clockwise.
Turn the Ibiza Club® device upside down.
This will depend upon the rate of use and personal preference. Some users may want to change their coil or pod once per week.
SUB OHM DEVICES
All strengths of E-Liquid can be used with these devices including our range of Nic Salts. However, we recommend using E-Liquids with a nicotine content of 6mg/ml or less with Sub Ohm devices.
REFILLABLE POD DEVICES & E-CIGARETTE DEVICES
All strengths of E-Liquid can be used with these devices including our range of Nic Salts.
If you are using a Sub Ohm device try turning the wattage up and opening up the airflow. We recommend slowly increasing the wattage until you reach your desired vapour output (open the airflow as you increase the wattage).
If you are using an E-Cigarette or Pod type device, we suggest trying the Ibiza Club Sub Ohm device for increased vapour output.
Ibiza Club E-Liquids have an extended shelf life. However, they are best used soon after purchase.
It’s best to store E-Liquids in their packaging, at room temperature and in a dry environment until use. Do not store in direct sunlight as prolonged exposure to direct sunlight can affect the taste and quality of the liquid. Always keep out of reach of children.
Whilst it is possible to dispose of a vape kit responsibly at your local council waste recycling centre, you can also return any Ibiza Club device or charger to us and we will arrange safe disposal on your behalf*.
To return your products to us for safe disposal please send them to: AFB WEEE Returns, AFB House, Unit 2, Alban Park, Hatfield Road, St Albans, Herts, AL4 0JJ.
Please note that we cannot cover the cost of postage.
*The above policy only applies to electronic equipment. Does not apply to E-Liquids
Our environment is hugely important and it is everyone’s responsibility to maintain it. With this in mind, we at Ibiza Club are members of a number of different compliance schemes that ensure we contribute to the responsible disposal and recycling of the products we sell.
The crossed-out wheelie bin symbol on the vape kit packaging and instructions manual indicates that the device is covered by the Waste Electrical and Electronic Equipment (WEEE) regulation and should be disposed of separately from normal household waste. The aim of this regulation is to reduce the amount of electronic devices that are sent to landfill so that they can be broken down and recycled. As a responsible supplier we are part of a WEEE and waste batteries scheme that requires us to contribute towards this recycling process.
Exposure to extreme altitude changes can cause leakage in a Pod, or atomiser, especially if it is partially used. You should dispose of partially used Pods and empty the chamber on Sub Ohm and E-Cigarette devices before getting onto a plane.
This will depend on two factors; what the airline allows and the laws of the destination country. Check with your airline before travelling.
All Ibiza Club products are tested to ensure they comply with all of the relevant regulations, are safe for you to use and meet our demanding standards.
In the EU, and UK, vaping devices and E-Liquids have to comply with the Tobacco Products Directive (TPD). In the UK Vaping devices and E-Liquids must be approved by the MHRA (Medicines & Healthcare Products Regulatory Agency) before they can go on sale. The MHRA is a government agency that checks to ensure safety testing has been carried out and that no harmful chemicals have been included in E-Liquids.
All of our E-Liquids are produced here in the UK using high quality raw material at a ISO 9001 & ISO 14001 certified factory. Along with the ISO 14644 certified clean room we can ensure that the same high quality safe product is produced batch after batch.
EN62133 – Lithium Battery Safety – This ensures that the battery inside the device is safe and has all the compulsory safety features.
EMC (Electromagnetic compatibility) – Ensures that the device does not give off radio waves that will interfere with other electrical devices.
RoHS (Restriction of Hazardous Substances) – Checks that the electrical components do not contain nasty chemicals.
Emissions – Tests to confirm that no harmful restricted chemicals are emitted when the coil is activated.
Nicotine Dose Consistency – Assesses the amount of nicotine vaporised to ensure it is consistent puff to puff.
Emissions – Ensures that no harmful restricted chemicals are emitted when the E-Liquid is heated by the coil.
Nicotine Dose Consistency – Ensures the amount of nicotine vaporised is consistent puff to puff.
To turn the device on you will need to press the fire button 5 times in quick succession. Depending on which device you are using the LED ring around the fire button or the LED display will flash to confirm the device is turned on.
Check that the clearomiser, or atomiser, is securely attached to the battery and that the connections are clean.
Ensure the battery has been charged.
Do not attempt to access the internal battery.
Check the pod is fully inserted and the connections between the pod and the battery are clean.
Ensure the battery has been charged.
Do not attempt to access the internal battery.
This normally indicates that the coil may need changing or has a fault, replacing the coil may resolve this issue.
Ensure all connections are tight – but not so tight that they are overtightened.
Check that the clearomiser or atomiser has been attached correctly and has not been cross threaded.
Make sure that all seals have been replaced after cleaning the device.
The wick must not be removed from the coil, if the wick has been removed replace the coil.
Your device should be stored upright with the mouth piece pointing upwards.
Ensure the bung on the base of the pod has been fully inserted.
Once a coil has been dry burnt the taste may persist and the coil will need to be changed.
New coils need to be primed for approximately 10 minutes before use. If the E-Liquid has not soaked into the wick it may cause dry burning.
Ensure that enough E-Liquid is in the clearomiser or atomiser chamber. If the chamber is empty it will cause the coil to dry burn.
Your clearomiser, or atomiser, is most probably flooded. This could have been caused by any of the following reasons:
Vigorously or continuously shaking the device
Blowing too hard into the clearomiser or atomiser
Inhaling too hard
Overfilling or incorrectly filling the clearomiser or atomiser
Leaving the device in a hot environment.
To fix the gurgling noise take the clearomiser or atomiser apart and clean with hot water. Then allow to dry for at least 24 hours.
Check that the correct charger for the device is being used.
Ensure that all connections are clean.
Try using an E-Liquid with a higher nicotine content. We recommend slowly increasing the nicotine content of the E-Liquids that you purchase until you find the nicotine content that satisfies your requirements. You could also try using NIC Salt E-Liquids which provide a smoother ‘hit’ which may suit your taste better when using a higher nicotine content.
The minimum age necessary to purchase any vaping product is 18 years old. You may be asked for ID at a retail outlet. ALL transactions completed through ibizavapeclub.com can only be completed upon successful age verification.
No, you will be age verified once when setting up your account, as long as you are logged in using that account you will not be age verified again.
We use an independent company called Age Checked. Using the information you have provided to create an account (to purchase or to view information inside the Members Area) Age Checked quickly confirm your age by cross checking your with several national databases.
You’ll receive an age verification confirmation email from AgeChecked.com and have full access to the store and membership areas.
Age verification requires a valid government-issued ID. We will use the information supplied in order to facilitate verification. It is important to ensure that the name on your account and the billing address match the address and name details on your government ID.
Order before 12 o’clock noon for same day dispatch (please note we currently only dispatch to UK delivery addresses).
Shipping Method:
First Class Royal Mail – £3.99 (free delivery on orders over £30.00)
Usually next day delivery but allow up to 7 working days.
If order is under £30 there will be a delivery charge of £3.99
Next Working Day Courier Service – upgrade for £5.99
Order by 12 o’clock noon Monday to Thursday for next day delivery.
Deliveries are not made on weekends and this service requires a signature.
Ibiza Club Batteries have a finite life span. They are under warranty for 60 days starting from the date of receipt. This warranty is void if the unit has been damaged due to mishandling and/or tampering.
Ibiza Club Coils are consumable items and as such are not covered under warranty. However, if they are deemed to be dead on arrival (faulty upon receipt) and we are notified within 7 days of you receiving them, we may replace them at our discretion.
E-Liquids are a consumable item, sold in sealed bottles and are not covered under warranty. The only exception to this rule is in the case of a manufacturing fault or shipping error on our part, in which case we will replace them.
Exchanges
If you have mistakenly ordered the wrong product, we can exchange it as long as it is safely returned to us unopened and unused within 14 days of receipt. We do ask that you pay for the return postage and packaging. Please contact customer services and request a Returns Merchandise Authorisation (RMA) Number to ensure a speedy turn-around.
Ibiza Club reserves the right to change our warranty conditions without notice. We also reserve the right to refuse items returned to us which do not fulfil the terms stated above, or if the correct RMA process has not been followed.
Warranties are not guarantees and only cover manufacturing faults. Damage, wear and tear or any subsequent damage that may occur are not covered under the warranty.
Conditions of Returns
In order to return a product, you must have a Returns Merchandise Authorisation (RMA) Number from a member of our Customer Service Team. Any unsolicited or unauthorised returns sent to us will be disposed of.
Returns MUST be received within 10 working days of the RMA Number being issued. If an item is not returned within this time frame, we will no longer be able to accept it.
Once we have received the returned item, we will fully test it to verify the fault. Please allow up to 5 working days for it to be checked and the replacement dispatched.
Should we discover that there is not a fault, or that it has been caused by user error, we will not issue a replacement or raise a credit. You will then have 14 days to either collect the item or we will dispose of it.
Ibiza Club are not responsible for reimbursing any shipping cost for returning items.
Ibiza Club are not responsible for returned items that get lost in transit. Therefore, we suggest sending returns via a trackable service and ensuring the correct amount for postage is paid.
Please ensure your returned items are packaged securely and sent to the following address, with the RMA number clearly written on the outside:
Ibiza Club Returns
AFB House, Unit 2, Alban Park,
Hatfield Road,
St Albans. Herts
AL4 0JJ
Please include a copy of your purchase receipt and details of the fault.
Your statutory rights are not affected.
Our customer service team is available during normal working hours Monday – Friday. You can also reach out to us via the website enquiry form, or through our social channels.
We will endeavour to get back to you within one normal working day.
Contact:
Customer Service: support@ibizavapeclub.com
Marketing Support: social@ibizavapeclub.com
Menthol Cigarettes are commonly associated with being more addictive than regular cigarettes. Whether that is true or not is a subject of ongoing debate, but what is clear, is that menthol makes it easier smoke as the menthol reduces the protective respiratory responses to irritants in cigarette smoke.
According to a study completed by researchers at Yale and the University of Connecticut School of Pharmacy, published online in September in The Journal of the Federation of American Societies for Experimental Biology, scientists concluded that menthol posed the biggest danger to young smokers. “Menthol may make smoke inhalation easier to tolerate and therefore promote nicotine addiction and smoking-related illness,” said author Sven-Eric Jordt, Ph.D., associate professor of pharmacology at the School of Medicine. “Studies indicate that most young people smoke menthol cigarettes. So, they are being exposed to higher levels of nicotine and other toxic substances at a young age, which may lead to rapid addiction and ultimately to the development of smoking-related disease.”
In 2016 the European Union’s Tobacco Products Directive came into being but provided a grace period that ends on May 20 th, 2020. The ban was integrated into English law via Tobacco and Related Product Regulations Act, 2016 which prohibits the sale of cigarettes with a characterising flavour. Essentially, if you can a smell or taste something other than tobacco, and that taste/smell is noticeable before and during consumption, then it is no longer legal in the UK.
After May 20 th, 2020 it will be offence to manufacture or sell a cigarette or hand rolling tobacco with:
a filter, paper, package, capsule or other component containing flavourings
a filter, paper or capsule containing tobacco or nicotine or
a technical feature allowing the consumer to modify the smell, taste, or smoke intensity of the product.
The ban does not affect e-cigarettes or oral nicotine pouches.
Yes. The ban of menthol cigarettes and additive products does not apply to vaping or e-liquids in any way.
Yes. Additionally, there are a range of menthol flavours to choose from, including a Menthol NIC Salt which delivers a throat hit more closely associated with smoking.
No, there is no difference between menthol and other flavour E-Liquids. Vaping is 95% less harmful than smoking. 1 Switching to vaping menthol will dramatically reduce the impact on your body. NHS Smoke Free services fully support the use of e-cigarettes as an aid to quit smoking.